Please read this document carefully. In case you do not agree to the terms of this Privacy and Cookies Policy, which complement our “Terms and Conditions of Use”, you must immediately stop using our services, quit our website and cancel your registration with KENOA – EXCLUSIVE BEACH SPA & RESORT.
BY REGISTERING TO THE HOTEL, USING OUR SERVICES OR WEBSITE, YOU CONSENT TO THE COLLECTION OF PERSONAL DATA AND YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED THE INFORMATION BELOW, AS WELL AS THE “TERMS AND CONDITIONS OF USE” OF THE WEBSITE AND THE HOTEL SERVICES, AVAILABLE AT (Terms and conditions of use).
3. COMMUNICATIONS AND NOTIFICATIONS OPT IN:
The users agree to receive promotional notifications and information from KENOA – EXCLUSIVE BEACH SPA & RESORT RESORT by e-mails, text messages, publications on the website, or any other means, with content related to the services and products offered by the Hotel. In case you want to withdraw this consent, please send an e-mail to firstname.lastname@example.org
4. PERSONAL INFORMATION COLLECTED:
In order to provide our special services to you, we collect personal identified and identifiable information from guests. The personal data collected is as little as possible in view of the purposes and services offered by the Hotel.
We may collect personal data upon requests for reservations, an enrolment in our loyalty program, subscription to our newsletter, requesting of information about events, or completion one any of the forms rendered by the Hotel.
In addition to direct and indirect personal data (e.g., name, password, e-mail address, gender, date of birth, home address, telephone number, bank information, identity or official identification number, we also collect sensitive personal information that you may choose to inform and provide to the Hotel, which includes your origin, language, preferences and beliefs of intellectual, moral, political or religious nature, routine, habits, comments and impressions regarding the stay in the Hotel.
5. TREATMENT AND USE OF PERSONAL DATA:
We may identify basic and complex information about you in order to provide a unique experience in our Hotel, which may include gastronomic and sports preferences, advertisement interactions, events of your interest and professional and personal goals.
The personal data collected is used for the improvement of the Hotel services, development of new products, clearly and effectively communicate with you about your account and our services, present personalized advertising and protect you from spam.
Additionally, the personal data provided on the website is used for the following purposes:
Guests previously registered may correct their personal data whenever wanted by sending such request to the e-mail address indicated at the end of this document. The requested changes will be made in a reasonable time.
We will not disclose your personal information without your consent to companies outside our group, except for our trusted business partners and processors.
6. PRIVACY CONTROL:
To guarantee that you have control over your personal data, we allow you to access the private information collected by us. If you wish to obtain, remove, correct, update, manage or delete the data collected from you, please contact the Hotel by the e-mail address appointed at the end of this document. For your safety and ours, we may need to authenticate your identity before fulfilling your request.
7. STORAGE, CONFIDENTIALITY, SAFETY AND INTEGRITY:
We respect the confidentiality of your personal data, which will be stored in our internal, national or international servers with the adoption of security measures to prevent data leak, breaches, cyber attacks or improper access. The information collected will be stored in databases under the processing and custody of the Hotel or its processors, always praising for good practices in maintaining and safeguarding it, such as database copies and backups, as well as preventing data breach, vulnerability, leaking, exposure and hacking.
All personal data and bank information requested through our website (www.kenoaresort.com) will be encrypted.
However, please note that your personal data may eventually circulate via internet without security conditions, and may be viewed by unauthorized third parties without the Hotel being able to guarantee its full security. Should this occur, the Hotel will not be liable for any data breach, leaking, exposure or hacking.
We limit the access to your personal information to the minimum number of persons required for processing it, whom are contractually obligated to follow the principles of confidentiality, security and data integrity, under the risk of penalties in case of noncompliance.
After the termination or cancelling of your account or registration, your personal data will be stored by us within thirty days, unless there is a reasonable need to keep them in order to comply with certain laws, legal duties, judicial notifications or requirements.
8. SHARING AND TRANSFER:
With your consent, we transfer or share certain personal information with other companies, advertisers, employees and trusted business partners of the Hotel that may be located outside the Brazilian territory. This consent aims at the provision of our services and management of our database.
We may also collect information about you from third parties.Where permitted by law, we may share information among business partners or we may get from other third parties with whom we do business. We may get information from persons acting on your behalf, for example if someone makes a reservation for you. We may also get information from social media platforms and advertising and analytics providers.
Eventually, we may be required to obey judicial orders, laws or regulations that determine the sharing of users’ personal data. If legally possible, the same sharing procedure will be followed as to avoid risks of safety and physical integrity to users.
The Hotel will not be deemed responsible in case personal data is granted by people under 18 years old without prior consent of their parents or legal guardians.
9. COOKIES POLICY:
When you visit our website, you will see a cookie information text box (cookies acceptance banner). The cookie mechanism is stored on your device (computer, tablet, smartphone, etc.) by your web browser, which allows easier and faster access to our website. In addition, cookies collect some information about how visitors visit a given website thus helping third parties to provide you better and relevant online ads.
10. CONTACT INFORMATION AND THE RIGHT TO ERASURE:
Barra de Sao Miguel, AL - Brazil
+55 82 9 8812 1000 | +55 82 3272 1285